Citizen agent
An AI assistant that helps residents get answers and reach the right service.
The problem
Residents often struggle to find the right information or the right team, and contact centres carry the load.
What it does
A conversational agent that answers common questions only from approved information, and hands over to staff when a question needs a person.
Designed for
Councils, housing providers and other public services with high volumes of routine enquiries.
Status
In development. Not yet deployed.
Key capabilities
- Answers drawn only from approved organisational knowledge
- Clear handover to staff for anything outside its scope
- Built under strict engineering rules: automated tests must pass before any change is accepted
Discuss this product
Talk to us about Citizen agent, or about building something tailored to your organisation.