AI should show its working
In public services, an answer is only useful if it can be checked. We design systems that point to the document, recording or rule behind every output, so staff can verify before they act.
Insights
How we think about AI in public services
Our perspective on building AI that organisations can trust, and an open view of where each of our products stands.
Our perspective
RSS: /insights/feed.xml
Rules for safety, AI for language
Language models are good at understanding and drafting. Decisions about safety, eligibility and approval belong to clear rules and accountable people. Our products keep those responsibilities separate.
Language access is a service issue
When people can use the language they are most comfortable in, including Welsh, services become fairer and more efficient. Speech technology can make that practical at scale.
Only claim what we can evidence
We describe only capabilities we can evidence. Organisations deserve to know exactly what they are getting.
Where products stand
Business Evidence Wallet
In development. Running in a private environment; not yet publicly launched.
View product page →Document & Knowledge Copilot
Concept. Product design stage; no production code yet.
View product page →