SmartOS

The AI communications platform behind our WorkSmartOS configurations.

The problem

Organisations that handle a constant stream of calls and requests need each one captured accurately, routed safely and never answered with a promise the team cannot keep.

What it does

SmartOS is the AI communications platform behind our sector-specific WorkSmartOS configurations. An AI receptionist captures the caller's details and the issue, while deterministic server rules, not the AI, decide safety, job lifecycle and approvals. Anything high-risk is routed to people.

Designed for

Organisations that take high volumes of calls and requests, from councils and housing providers to landlords, agents and maintenance teams.

AI Communications

Part of our ai communications portfolio.

Key capabilities

AI phone line that collects caller details, using UK terminology and 999 emergency guidance
Transfer to a human when the caller asks
Server-side rules own safety, lifecycle and approvals; the AI cannot override them
Critical-safety latch that requires authorised human clearance, plus a human review queue for high-risk cases
Designed never to invent bookings, dispatches, refunds or safety assurances
Multi-tenant records for properties, residents, contractors and work orders, with audit evidence for actions

WorkSmartOS family